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Privacy & Cookies

About Cookies

Cookies are small text files, typically made up of words and numbers, that are placed on the device you are using by websites that you visit. Cookies do a variety of useful jobs and are widely used in order to make websites work, or work more efficiently and provide information to the owners of the site.

This website contains analytical cookies which enables Google Analytical software to work. We use Google Analytics to collect information that helps us to accurately calculate the number of visitors to our website and to see how these visitors move around the site when they are using it.

These cookies may collect the IP address of your device but do not collect or store personal information that can identify you as a visitor. This information can only be seen by the relevant teams at RVL and Google and never shows any confidential information.

The data collected by these cookies is anonymous and is used to improve how our website works and the services we offer to our customers.

Cookies we use

At RVL we use the following four Google Analytical performance cookies:

-utma This enables us to ascertain the number of unique visitors to our site and is updated with each page view. The cookie remains in existence for a period of 2 years either from initial creation or a subsequent update.

-utmb This cookie is used to establish and continue a user session on our site. Each time a user visits a different page this cookie updates for a further 30 minute period. The cookie then remains in existence for a further 30 minutes, either from initial creation or a subsequent update.

-utmc This cookie operates in conjunction with the -utmb cookie to determine whether or not to establish a new session for the user. The cookie remains in existence until you have closed your browser.

-utmz This cookie stores the type of referral used by the visitor to reach your site, whether via a direct method, a referring link, a website search, or a campaign such as an ad or an email link. It is used to calculate search engine traffic, ad campaigns and page navigation within your own site. The cookie is updated with each page view and expires 6 months from initial creation or a subsequent update.

For more information about the cookies used by Google Analytics:
https://developers.google.com/analytics/resources/concepts/gaConceptsCookies

Managing Cookies

Most web browsers will allow some management of cookies via your browser settings. For further information about managing cookies, please visit www.aboutcookies.org.

For further information about cookies, please visit
www.allaboutcookies.org

RVL’s Privacy Policy (updated May 2018)

We are committed to safeguarding the privacy of our website visitors and any data held by us for sales and marketing purposes. This privacy policy sets out how we will treat your personal information.

Our website uses Google Analytics to analyse the use of this website by means of cookies, which are stored on users’ computers. Information about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation) is used to create reports about the use of the website. Google stores this information and Google’s privacy policy is available here.

These cookies DO NOT collect personally identifiable or sensitive information (for example names, email addresses or telephone numbers). By using our website you consent to our use of cookies in accordance with the terms of this policy. Personal information submitted to us via this website may be used to email you our newsletter and any other marketing communications relating to our business which we think may be of interest to you. We may store your data for further use.We will not, without your express consent, provide your personal information to any third parties for the purpose of direct marketing.

We may disclose your personal information to our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this privacy policy.

In addition, we may disclose your personal information:

  • to the extent that we are required to do so by law;
  • in connection with any ongoing or prospective legal proceedings;
  • in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
  • to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Except as provided in this privacy policy, we will not provide your information to third parties.

Personal information that you submit for publication on the website (such as testimonials or other reviews of our services) may be published on the internet and may be available around the world. We cannot prevent the use or misuse of such information by others.

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on our secure servers. The electronic system can be accessed by RVL employees and contractors.

You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

We may update this privacy policy from time to time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

We may also notify you of changes to our privacy policy by email.

You may instruct us to provide you with any personal information we hold about you. Provision of such information may be subject to the supply of appropriate evidence of your identity.

We may withhold such personal information to the extent permitted by law.

You may instruct us not to process your personal information for marketing purposes, by sending an email to us. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

The website may contain links to other websites. We are not responsible for the privacy policies or practices of third party websites.

Please let us know if the personal information which we hold about you needs to be corrected or updated.

RVL’s Data Protection Officer is Peter Smith, Operations Director.

If you have any general questions about this privacy policy or our treatment of your personal information, please write to us by email to info@rvl.co.uk or write to RVL, Unit 1 Crundalls, Gedges Hill, Matfield, Kent TN12 7EA.